CUSTOMER SERVICE

Wholesalers
Are you in the business and are looking to open an account with us? Please email us including your company and tax information.

Tel         336 408 8133

E-mail    shop@zendesign.us

 

Our Address

ZEN Design 
13 Eagle Lane
Palm Harbor, FL 34683
USA

 


Business Hours

Monday to Friday
8 am – 5 pm eastern time 

 

Shipping Policy

1. All orders ship FOB Palm Harbor, FL. We use USPS Flat rate and UPS ground. 


2. Orders cannot be canceled after 24 Hours of order placement.


3. We usually ship within max 2 business days after the receipt of your order. Delivery time is 2 to 3

    days.


4. Expedited shipping is available upon request at customer expenses. Freight will be with UPS;

    FOB Palm Harbor, FL prepaid and added to your invoice.


5. Orders shipping to Hawaii, Alaska and Puerto Rico will incur a $50 shipping and handling fee.

    International orders will be handled on a case by case basis. Please contact us by email

    at shop@zendesign.us for further information.

 

 

Sample Policy

It is important to us that you are satisfied with your purchase. We allow one of each of our items as a free sample. You initially pay for the product and the shipping cost. After you place a subsequent order you will receive full credit for your sample items.

 

Limited 5 Year Warranty

ZEN Design warrants to the homeowner/consumer its products against defects in materials and workmanship, as determined by ZEN Design for the lifetime of the product. This warranty does not cover any causes of malfunction other than defects in materials and workmanship, such as malfunction caused by misuse, abuse, accident, modification, improper installation, or usual and customary wear.

ZEN Design will send a replacement product to our customer. The customer is responsible for the shipping and handling fee currently in effect. This warranty specifically does not include costs for removal of the defective product or installation of the replacement. If the defective product has been discontinued, ZEN Design reserves the right to replace the defective product with a comparable product currently manufactured by Zen Design. 

There is no guarantee of full interchangeability offered, and the warranty does not apply to a discontinued product if at ZEN Design discretion a comparable product is not available. To obtain a replacement under this warranty, consumers must return the defective product, postage prepaid, to:

ZEN Design 
13 Eagle Lane
Palm Harbor, FL 34683
USA